Q. ONCE I ORDER, HOW DO I FIND OUT WHEN IT WILL BE DELIVERED/INSTALLED?
Once an order is placed, you will receive a phone call from our scheduling department within 5 business days. They will help work out a date and time for delivery and installation. Trampoline installations take about 2 to 3 hours.
Q. WHAT IF MY GROUND IS UNLEVEL?
As long as your slope is not substantial, we can install the trampoline. In this case, we dig in the trampoline legs on the higher side of the unit to make it as level as possible. If your slope is more than average, we sell a leveling kit for $50. This kit accommodates greater slopes. If our installers deem the area unsafe due to a slope or space issue, you can cancel your order with a full refund.
Q. WHAT IS THE DIFFERENCE BETWEEN THE STRUCTURAL LOAD CAPACITY AND THE SINGLE USER WEIGHT RATING?
The Structural Load Capacity is the total amount of weight the unit can handle. The Single User Weight Rating is the weight limit for a single jumper to ensure no one bottoms out while jumping.
Q. WHAT IS POWERBOUNCE ON THE ALLEYOOP UNITS?
Powerbounce springs are available on any AlleyOOP Trampoline. They can be added at the time of order or anytime down the road. They make the bed tighter to allow for higher jumps with less effort, a more even bounce throughout the edges of the unit, and increase the Single User Weight Rating. We consider Powerbounce as an accessory and not a whole new trampoline, like you would see on the manufacturer’s website. When ordering Powerbounce online, simply change the option on any AlleyOOP product page from Regular to Powerbounce.
Q. WHAT IS THE DIFFERENCE BETWEEN THE ALLEYOOP SINGLE AND DOUBLE BED ?
The double bed is literally two trampolines. You bounce on the top bed, & the other bed is 8” below. When the bottom bed engages, it takes a lot of stress off your knees and joints, creating a much softer, safer, and controlled bounce. Much of the kickback force of the top bed is removed, offering less displacement for multiple jumpers. The bottom bed also requires a second frame. The bottom bed is the heavy duty trampoline on the market.
Q. CAN YOU COME MEASURE FIRST TO SEE WHICH TRAMPOLINES WOULD FIT IN MY YARD?
There’s no need! Trampolines are easy; if you have the space and a minimal slope, we can make it work. However, if you do order a trampoline and it cannot be installed due to size or slope, we will refund your order.
Q. WHAT IS THE BEST SPRINGFREE?
The square trampolines ( s-113 or S-155) are without a doubt the best because they give you the maximum amount of jumping space in all directions. There is very little difference in the footprint of the smallest (8′ Round) and largest (13′ x 13′) Springfree trampoline, but a significant increase in comfortable jump space.
Q. DO YOU OFFER IN-GROUND SYSTEMS?
No. While we like the look of in-ground systems, many times they turn into a drainage nightmare. Also, if you do not leave ample room for airflow, it significantly deadens the bounce. If a proper hole with a retaining wall is pre-dug before we arrive, we will be happy to install the trampoline inside of it. However, we do not dig the area.
Q. I WANT TO PUT MY NEW TRAMPOLINE WHERE MY OLD PLAYSET IS, CAN YOU REMOVE THE EXISTING PLAYSET?
As long you are getting a new trampoline from us, then yes! We can remove and dispose of your existing playset or trampoline for a fee. If it is concreted in, it will be cut and removed at ground level. Provide your sales rep with a photo of what you need to remove for a quote.
Q. I THINK I’M OUTSIDE OF YOUR LOCAL DELIVERY AREA, WILL YOU STILL DELIVER TO ME?
As long as you are in Maryland, Virginia, or Washington DC we will deliver/install for you (with the exception of Roanoke, VA). There may be some slight extra mileage charges depending on your county. You can click here to see if there will be any additional mileage charges. We will not ship trampolines outside of the Maryland, Virginia, or DC area.
Q. SHOULD I ANCHOR MY TRAMPOLINE?
Always. Even though we do sell heavy duty trampolines and it is rare that trampolines can be picked up by strong winds, it can and has happened before. Also, manufacturer’s warranties do not cover wind damage. Anchors will help protect your property and your investment.