Q. DOES MY YARD HAVE TO BE PERFECTLY FLAT?
No. The majority of our sets have ways to level them around your yard, even if your yard doesn’t look like the ones in the catalog. If the slope is minor, we can just dig in the high side of the unit a little to make your play deck level. We can scissor the A-Frame legs a little closer together to raise the end of the beam if need be. Sometimes for greater slopes, you may just need to get a longer slide than normally would come with the set, or you may need a longer A-Frame leg. Plenty of options are available, so please ask the swingset expert at your local Play N’ Learn for options.
Of course, if the set you order cannot be installed safely in your area, your order is 100% refundable. You may switch to a different set that may work better in your area, if our installers determine a different unit would work.
Q. ONCE I ORDER, HOW DO I FIND OUT WHEN IT WILL BE INSTALLED?
Once an order is placed, you will receive a phone call from our scheduling department within 5 business days to work out a schedule day and time for swingset installation. Installations usually take 2-3 hours. Turnaround time from the date of order to date of installation is usually about 2.5 weeks. We can hold the unit longer if you are not ready for installation.
Q. WHAT IF THE SET I WANT IS A LITTLE TOO BIG FOR MY SPACE?
There are a number of different ways to take the set you like, and reconfigure it a little to make it fit safely in your area. Swing Beams can easily be shortened to save space. Slides and Ladders can often be run in a different direction then pictured to work around the obstacles in your yard. Our installers are pros and will be happy to talk to you about the best placement options once they are in your yard, prior to building. Rest assured that if the set we bring cannot safely be installed, your deposit is refundable or may be used on a more space appropriate playset.
Q. WHAT IF MY HOA DECLINES ME?
Being that our sets are not permanently concreted in, and Earthtone in color, home owners associations generally do not decline them. However, your order is 100% refundable of course if your HOA declines you. We can also schedule your installation to allow enough time for your HOA to give you approval, so you do not need to wait for them to purchase your swingset.
Q. ARE YOUR SWINGSETS ADULT FRIENDLY?
Absolutely! We wouldn’t dare sell a set that the people who pay for it can’t have fun on too!
Q. CAN YOU REMOVE AN EXISTING SWINGSET TO MAKE ROOM FOR A NEW ONE?
Yes. As long as you are getting a new playset from us, we can remove your existing one for a fee. If your current one is concreted in, it will be removed at ground level. Removal on an average size playset (assuming it is on top of a new playset order) is about $249 and can be added to cart with your new swingset.
THIS IS WHAT WE CONSIDER AN AVERAGE SIZE PLAYSET FOR REMOVAL
THIS IS NOT AVERAGE SIZE
Q. CAN I ADD ON TO YOUR SWINGSETS LATER?
Absolutely! Our swingsets are modular so you can add the Monkey Bars, Firepoles, etc. as they become age appropriate. The backyard swingsets labeled Sunshine, Rainbow, Monster or King Kong offer the most expand-ability.
Q. IS A RUBBER MULCH PIT NECESSARY FOR A BACKYARD PLAYSET?
Rubber mulch is absolutely not required. A Rubber Mulch Pit does help ensure that your play area is as safe as possible in the event of a fall and also makes it very easy to mow around. However, do not feel as though you cannot get a swingset without a rubber mulch pit. The majority of our backyard swingsets are installed right on the grass. If you would like a rubber mulch pit, just look in the accessories at the very bottom of any swingset page to find the corresponding rubber mulch pit that may be added to the cart with your playset.
Q. I THINK I AM OUTSIDE OF YOUR LOCAL DELIVERY AREA, WILL YOU STILL DELIVER TO ME?
If you are in Maryland, Virginia or Washington DC, we will deliver/install for you with the exception of Roanoke, Virginia. There may be very slight extra mileage charges depending on your county which can be prepaid in the mileage chart below. If you are within the US but outside of Maryland, Virginia or DC select the shipping option which will be calculated at checkout. Swingset installation is not available on swingsets sold outside of Maryland, Virginia or DC.