Trampoline Frequently Asked Questions
Q. Why don’t you list the Springfree Prices?
Springfree advertising policies do not permit dealers to
post pricing online. However, our pricing can be obtained using the chat feature
at the bottom of your screen. We always make sure we have the lowest prices on
in the Virginia, Maryland, and DC area.
Q. Once I order, how do I find out when it will be delivered/installed?
Once an order is placed, you will receive a phone call
from our scheduling department within 5 business days. They will help work out
a date and time for delivery and installation. Trampoline installations take
about 2 to 3 hours.
Q. What if my ground is unlevel?
long as your slope is not substantial, we can install the trampoline. In this
case, we dig in the trampoline legs on the higher side of the unit to make it
as level as possible. If your slope is more than average, we sell a leveling
kit for $50. This kit accommodates greater slopes. If our installers deem the
area unsafe due to a slope or space issue, you can cancel your order with a
Q. What is the difference between the structural load capacity and the single user weight rating?
Structural Load Capacity is the total amount of weight the unit can handle. The
Single User Weight Rating is the weight limit for a single jumper to ensure no
one bottoms out while jumping.
Q. What is Powerbounce on the AlleyOOP units?
springs are available on any
. They can be added at the time of order or anytime down the
road. They make the bed tighter to
allow for higher jumps with less effort, a more even bounce throughout the
edges of the unit, and increase the Single User Weight Rating. We consider Powerbounce
as an accessory and not a whole new trampoline, like you would see on the
manufacturer’s website. When ordering Powerbounce online, simply change the
option on any AlleyOOP product page from Regular to Powerbounce.
Q. What is the difference between the AlleyOOP single and double bed ?
double bed is literally two trampolines.
bounce on the top bed, & the other bed is 8” below.
When the bottom bed engages, it takes a lot of stress off your knees and
joints, creating a much softer, safer, and controlled bounce. Much of the
kickback force of the top bed is removed, offering less displacement for
multiple jumpers. The bottom bed also requires a second frame. The bottom bed
is the heavy duty trampoline on the market.
Q. Can you come measure first to see which trampolines would fit in my yard?
no need! Trampolines are easy; if you have the space and a minimal slope, we
can make it work. However, if you do order a trampoline and it cannot be
installed due to size or slope, we will refund your order.
Q. What is the best Springfree?
square trampolines (
s-113 or S-155)
are without a doubt the best because they give you the maximum amount of
jumping space in all directions. There is very little difference in the
footprint of the smallest (8' Round) and largest (13' x 13')
but a significant increase in comfortable jump space.
Q. Do you offer in-ground systems?
While we like the look of in-ground systems, many times they turn into a
drainage nightmare. Also, if you do not leave ample room for airflow, it
significantly deadens the bounce. If a proper hole with a retaining wall is
pre-dug before we arrive, we will be happy to install the trampoline inside of
it. However, we do not dig the area.
Q. I want to put my new trampoline where my old playset is, can you remove the existing playset?
long you are getting a new trampoline from us, then yes! We can remove your
existing one for a fee. If it is concerted in, it will be removed at a ground
level. Removal for an average size playset is usually around $249 and can be
added to the cart.
This is what we consider an
average size playset for removal
This is not average size
Q. I think I'm outside of your local delivery area, will you still deliver to me?
As long as you are in Maryland, Virginia, or Washington
DC we will deliver/install for you (with the exception of Roanoke, VA). There
may be some slight extra mileage charges depending on your county.
click here to see if there will be any additional mileage charges
. We will not ship trampolines outside of the
Maryland, Virginia, or DC area.
Q. Should I anchor my trampoline?
Even though we do sell heavy duty trampolines and it is rare that trampolines
can be picked up by strong winds, it can and has happened before. Also,
manufacturer’s warranties do not cover wind damage. Anchors will help protect
your property and your investment.