Swingset Frequently Asked Questions
Q. Does my yard have to be perfectly flat?
No. The majority of our sets have ways to level them
around your yard,
even if your yard doesn’t look like the ones in the catalog. If the slope is
minor, we can just dig in the high side of the unit a little to make your play deck
level. We can scissor the A-Frame legs a little closer together to raise the
end of the beam if need be. Sometimes for greater slopes, you may just need to
get a longer slide than normally would come with the set, or you may need a
longer A-Frame leg. Plenty of options are available, so please ask the swingset expert at
your local Play N’ Learn for options.
Of course, if the set you order cannot be installed
safely in your area, your order is 100% refundable. You may switch to a
different set that may work better in your area, if our installers determine a
different unit would work.
Q. Once I order, how do I find out when it will be installed?
Once an order is placed, you will receive a phone call
from our scheduling department within 5 business days to work out a schedule
day and time for swingset installation. Installations usually take 2-3 hours.
Turnaround time from the date of order to date of installation is usually about
2.5 weeks. We can hold the unit longer if you are not ready for installation.
Q. What if the set I want is a little too big for my space?
There are a number of different ways to take the set you
like, and reconfigure it a little to make it fit safely in your area. Swing
Beams can easily be shortened to save space. Slides and Ladders can often be
run in a different direction then pictured to work around the obstacles in your
yard. Our installers are pros and will be happy to talk to you about the best
placement options once they are in your yard, prior to building. Rest assured
that if the set we bring cannot safely be installed, your deposit is refundable
or may be used on a more space appropriate playset.
Q. What if my HOA declines me?
Being that our sets are not permanently concreted in, and
Earthtone in color, home owners associations generally do not decline them.
However, your order is 100% refundable of course if your HOA declines you. We
can also schedule your installation to allow enough time for your HOA to give
so you do not need to wait for them to purchase your swingset.
Q. Are your swingsets adult friendly?
Absolutely! We wouldn’t dare sell a set that the people
who pay for it can’t have fun on too!
Q. Can you remove an existing swingset to make room for a new one?
Yes. As long as you are getting a new playset from us, we
can remove your existing one for a fee. If your current one is concreted in, it
will be removed at ground level. Removal on an average size playset (assuming
it is on top of a new playset order) is about $249 and can be added
to cart with your new swingset.
This is what we consider an
average size playset for removal
This is not average size
Q. Can I add on to your swingsets later?
Absolutely! Our swingsets are modular so you can add the
Monkey Bars, Firepoles, etc. as they become age appropriate. The backyard swingsets
labeled Sunshine, Rainbow, Monster or King Kong offer the most expand-ability.
Q. Is a rubber mulch pit necessary for a backyard playset?
mulch is absolutely not required. A Rubber Mulch Pit
does help ensure that your play area is as safe as possible in the event of a
fall and also makes it very easy to mow around. However, do not feel as though you cannot get a swingset without a rubber
mulch pit. The majority of our backyard swingsets are installed right on the
grass. If you would like a rubber mulch pit, just look in the accessories at
the very bottom of any swingset page to find the corresponding rubber mulch pit
that may be added to the cart with your playset.
Q. I think I am outside of your local delivery area, will you still deliver to me?
If you are in Maryland, Virginia or Washington DC, we
will deliver/install for you with the exception of Roanoke, Virginia. There may
be very slight extra mileage charges depending on your county which can be
prepaid in the mileage chart below. If you are within the US but outside of
Maryland, Virginia or DC select the shipping option which will be calculated at
checkout. Swingset installation is not available on swingsets sold outside of Maryland, Virginia or DC.
View mileage charge chart